First-time buyers face a different set of trade-offs: how much catchment to pay for, condo vs. townhome vs. detached at the entry price, and what subjects to use when competing. The case work here is about helping buyers compete without overpaying — and knowing when to walk away from the wrong offer to find the right one.
First-time buyers · Vancouver detached heritage home (west of Main Street)
From losing confidence with another agent to a confident $1,760,000 first-home purchase
First offer attempt
8 offers · bowed out
Final-two stage — competing was going subject-free past comfort
Right home, right offer
$1,760,000 accepted
+$10,000 to hold preferred mid-July dates
Inspection addendum
5+ specific items
Hot water on demand, expansion tank, bonding wire, roof flue, flashing, depreciation
Susie and Hans first reached out to Craig on April 1, 2026 after losing confidence while working with another REALTOR®. They had been referred to Craig through a friend and recent client, and what started as a simple text message quickly turned into a friendly, professional phone call that immediately put everyone at ease. From that moment on, it felt like they weren’t just hiring a REALTOR® — they were building a trusted support system.
That very first weekend they were already out touring homes together. Craig showed them three properties and used each tour as an opportunity to better understand what truly mattered to them. He asked thoughtful questions, listened carefully, and refined their search based on lifestyle, goals, and long-term plans. Some homes stretched their thinking, while others simply helped clarify what felt right.
Throughout the week, Craig stayed in constant communication — market updates, strategy discussions, and search tips. One thing he consistently emphasized was the importance of continuing to search personally as well. “Even with a strong search already in place, keep looking. Every time you adjust criteria or search differently, new opportunities can appear.”
The following weekend they toured four more homes and began learning more about the showing and offer process itself. Craig explained the importance of protecting negotiating leverage during showings — staying composed, not oversharing with listing agents, and gathering as much information as possible. At the same time, he built strong relationships with every REALTOR® they encountered. “People prefer doing business with people they like,” he said often.
The first home they loved: 8 offers — and the discipline to walk away
That weekend, they found a home they loved. It was expected to attract multiple offers, and as first-time buyers, Susie and Hans were understandably nervous. Craig immediately went to work preparing them. The evening before offer day, they jumped on a Zoom call where Craig reviewed every document line by line, explaining exactly what each clause meant, what they were signing, and why. For the first time in the process, they felt fully confident in what they were doing.
Offer day arrived. Eight offers — still relatively uncommon in spring 2026, but understandable given how special the home was. Through Craig’s strategy and communication with the listing side, they quickly found themselves firmly in contention. In the end, it came down to two offers. Ultimately, Susie and Hans chose not to move forward because they no longer felt comfortable increasing their price further, especially against a competing subject-free offer. While disappointing, Craig helped them feel completely at peace with the decision. “It was ours to lose, and we were okay with that.”
The right home: a detached heritage west of Main Street
The very next weekend, Craig introduced them to something unexpected — a detached heritage home west of Main Street instead of the duplexes they had primarily been considering. The moment they walked in, they knew. This was the one.
Craig negotiated aggressively while continuing to protect his clients at every stage. When portions of the contract were crossed out by the listing side, Craig took the time to understand why, then carefully revised the wording to satisfy the sellers while preserving the protections that mattered most to Susie and Hans. He approached every subject this way — calm, strategic, and firm when needed.
The negotiation ultimately came down to dates. To secure the home while protecting the timeline that worked best for their family, Craig recommended increasing the offer by $10,000 while holding firm on the preferred mid-July dates. The strategy worked. Their $1,760,000 offer was accepted.
Subject removal: the part most agents rush
At 11:00 PM that same night, Craig sent a detailed “Next Steps” email outlining exactly what would happen over the coming days. It immediately removed uncertainty and gave them confidence that every detail was under control. Over the next week, Craig sent separate emails explaining each contract subject in detail, making complex decisions feel manageable.
During the home inspection, Craig attended the entire process personally and helped identify key items that warranted further protection. He drafted an addendum requesting: hot water on demand servicing, expansion tank replacement, disconnected bonding wire repair, roof flue replacement, flashing repairs, and clarification surrounding the depreciation report. Once again the listing side attempted to revise portions of the wording. Once again Craig calmly held firm — listening, adjusting where appropriate to keep negotiations productive, but never compromising on the protections that mattered most.
“It honestly felt like he already knew the outcome before it happened,” Susie and Hans later reflected. “We’ve never watched someone negotiate that efficiently.”
As subject removal day approached, one final hurdle remained: insurance approval had still not come through. Rather than creating panic, Craig remained patient and grounded. He explained that insurance would most likely be obtainable — the concern was simply whether the premium or conditions would be acceptable. Just before 5:00 PM, confirmation finally arrived. Craig immediately submitted the subject removal. They had officially purchased their first home.
“We couldn’t be happier,” they said afterward. “Craig never once pushed us. He simply managed the process, protected us, educated us, and gave us confidence every step of the way.”
→ See the property Susie & Hans purchased
Names used with client permission; financial figures, timelines, and outcomes are accurate.